Customer Portal
(847) 238-2088
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Cleaning Types
Basic Cleaning
Deep Cleaning
Apartment/Condo Cleaning
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Kitchen
Bathrooms
Bedrooms
Other Living Areas
Cleaning Frequencies
Recurring Cleaning
One-Time Cleaning
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Move In/Out
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1. Introduction
Welcome Message:
Introduction to your company, its mission, and values.
Purpose of the Handbook:
Explain its importance and how it benefits employees.
2. Employment Policies
Equal Employment Opportunity Statement
At-Will Employment Disclaimer
(if applicable in Illinois)
Non-Discrimination and Anti-Harassment Policy
Code of Conduct and Ethics
3. Workplace Guidelines
Job Expectations:
Cleaning standards, dress code (e.g., uniforms, grooming), and professionalism.
Work Schedule:
Regular hours, overtime, and how scheduling is communicated.
Attendance and Punctuality Policies:
Including call-off procedures and consequences for absenteeism.
4. Compensation and Benefits
Pay Periods:
Frequency of paychecks and method of payment.
Overtime Policy:
Overtime pay rates and eligibility (per Illinois labor laws).
Paid Time Off (PTO):
Vacation, sick leave, and restrictions (e.g., holiday PTO limits).
Holidays:
Observed holidays and how they impact pay.
Employee Perks:
If applicable (e.g., bonuses, training opportunities).
5. Safety and Health
Workplace Safety Rules:
Proper handling of cleaning supplies and equipment.
Reporting Accidents and Injuries:
Procedure and follow-up expectations.
Personal Protective Equipment (PPE):
Requirements and provisions.
Emergency Procedures:
What to do in case of fire, injury, or other emergencies.
6. Conduct and Discipline
Customer Interaction Standards:
Politeness, confidentiality, and professionalism.
Use of Company Property:
Policies for cleaning equipment, vehicles, or uniforms.
Prohibited Conduct:
Theft, substance abuse, or insubordination.
Disciplinary Actions:
Outline of progressive discipline (warnings, suspension, termination).
7. Training and Development
Initial Training Program:
Expectations during the training period.
Ongoing Training:
Opportunities for skill enhancement and certifications.
8. Employee Records
Confidentiality:
How personal information is stored and used.
Updating Records:
Employee responsibility to provide current contact details.
9. Technology Use
Communication Devices:
Use of company phones, apps, or scheduling tools.
Social Media Policy:
Guidelines for online behavior related to the business.
10. Acknowledgment Form
All employees must sign, confirming they’ve received and understand the handbook..
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