Last Updated: 12/17/25
By accessing or using the services of EPIC CLEANING PROS LLC (“we,” “us,” or “our”), including our website, cleaning services (residential or commercial), and any associated communications, you (“Customer,” “you,” or “your”) agree to be bound by these Terms and Conditions (“Terms”). If you do not agree with these Terms, please do not use our services.
EPIC CLEANING PROS LLC provides professional residential and commercial cleaning services, including but not limited to standard cleaning, deep cleaning, carpet cleaning, window cleaning, recurring cleaning programs, and one-time cleaning services.
By providing your phone number, you consent to receive SMS messages from EPIC CLEANING PROS LLC, including appointment confirmations, reminders (1–3 messages per week), and scheduling updates. Consent is given via form or checkbox opt-in and is not a condition of receiving services.
Typically, 1–3 messages per week the week of your scheduled service, though additional messages may be sent under special circumstances. Standard messaging rates may apply.
You can opt out anytime by replying “STOP” to any SMS message. After opting out, you will no longer receive SMS reminders, but other notifications may be sent via phone or email.
Upon opting into SMS reminders, you will receive a confirmation message. Replying “YES” confirms your consent to receive future SMS communications.
EPIC CLEANING PROS LLC is not responsible for delays or failures in SMS delivery due to mobile carrier issues.
Your phone number is securely stored and used only for service-related communications. We comply with federal guidelines and mobile carrier regulations.
Rescheduling appointments is easy with EPIC CLEANING PROS. Follow the steps below depending on the type of appointment you have: recurring or one-time service.
You may reschedule your cleaning appointment at no charge when done more than 72 hours in advance. Reschedules made within 48 hours of your appointment will incur a 25% fee of the quoted service price. Reschedules made within 24 hours will incur a 50% fee of the quoted service price. This policy helps us maintain consistent scheduling and provide the best service to all our clients. You can call us at 847-238-2088 to reschedule.
Rescheduling & Skipped Cleanings
• You may skip or reschedule up to two (2) cleanings within any 3-month period without a pricing change (penalties above will still apply).
• A skip includes canceling a scheduled visit without replacing it with another date.
• You may not skip or reschedule more than six (6) cleanings per year.
Pricing Adjustments
• If a third skip or reschedule occurs within the same 3-month period, or if you exceed the annual limit, your pricing will automatically adjust to the appropriate rate based on the new time gap between cleanings.
• Any gap longer than 4 weeks plus 1 day between cleanings will move your account to our “As Needed” plan, which is our highest price level.
Important Notes
• Pricing adjustments are automatic and apply to future cleanings.
• Once moved to a higher pricing tier, returning to a lower rate requires re-establishing consistent recurring service.
• This policy allows flexibility while ensuring fairness to both our clients and our cleaning team.
If you ever anticipate changes to your schedule, we’re happy to help you plan ahead — just reach out to us as soon as possible at 847-238-2088.
For one-time service appointments:
• You may reschedule your cleaning appointment at no charge when done more than 72 hours in advance.
• Reschedules made within 48 hours of your appointment will incur a 50% fee of the quoted service price.
• Reschedules made within 24 hours are treated the same as a cancellation and will incur a 100% fee of the quoted service price.
This policy helps us maintain consistent scheduling and provide the best service to all our clients. You can call us at 847-238-2088 to reschedule.
• Free cancellation outside 72 hours
• 50% within 48 hours of the quoted service price for that visit
• 100% within 24 hours of the quoted service price for that visit
If our team arrives at the scheduled appointment time and is unable to access the home due to no one being present, locked entry, incorrect access instructions, or inactive entry codes, the visit will be considered a no-access appointment and a 100% fee of the quoted service will be charged. This policy helps cover reserved time, travel, and staffing costs.
If the customer is not home but requests that our team wait for access, we will wait a maximum of 30 minutes. A waiting fee of $45 per hour, per team member scheduled for the job will apply during this time until entry is granted and cleaning can begin. Please note that each appointment is scheduled within an estimated time window, and waiting time may reduce the available cleaning time; as a result, the service may not be completed in full, and the quoted price will still apply.
• Free cancellation outside 72 hours
• 50% within 48 hours of the quoted service price for that visit
• 100% within 24 hours of the quoted service price for that visit
Policies above may allow flexibility for:
• Severe weather
• Illness
• Emergencies
(All at company discretion)
Full payment for services rendered is due as agreed upon at booking or completion of service, as specified in your invoice, service agreement, or quote. We accept major credit/debit cards, ACH payments, and other payment methods as posted.
To the fullest extent permitted by law, EPIC CLEANING PROS LLC is not liable for indirect, incidental, special, consequential, or punitive damages arising out of or related to services provided, including but not limited to loss of use, loss of business, or damages to property, except where caused by our gross negligence or willful misconduct.
Cleaning results may vary based on property condition, customer disclosure of specific cleaning needs, and access to areas of the property. We are not responsible for moving personal property or items not explicitly included in the service description.
These Terms are governed by and construed in accordance with the laws of the State of Illinois, USA. Any dispute arising out of or related to these Terms or services performed shall be resolved in the courts of appropriate jurisdiction in Illinois.
We reserve the right to update or modify these Terms at any time. Changes will be effective upon posting to our website. Continued use of our services after such changes constitutes your acceptance of the updated Terms.
If you have any questions or concerns about these Terms, please contact us at:
EPIC CLEANING PROS LLC
Phone: 847-238-2088
Email: info@epiccleaningpros.com
Address: 12545 Farm Hill Drive Suite 400 PMB #106 Huntley, IL 60142-0010
By scheduling or receiving cleaning services from EPIC CLEANING PROS LLC, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.
