Our Privacy Policy was last updated on 12/3/2024
Our website address is: https://epiccleaningpros.com.
EPIC CLEANING PROS LLC (“we,” “us,” or “our”) is committed to protecting the privacy of our customers and website visitors. This Privacy Policy outlines how we collect, use, and safeguard your personal information.
We collect the following types of personal information:
• Contact Information: Name, phone number, email address, and mailing address.
• Website Usage Data: IP address, browser type, operating system, referring URLs, and pages visited on our website.
We collect information through the following methods:
• Website Forms/Email: When you submit inquiries or book services through our website or by emailing us.
• By Phone: When you provide information during phone calls or other messaging with our office staff.
• Cookies and Similar Technologies: We use cookies and similar technologies to collect website usage data.
We collect your information for the following purposes:
• Customer Service: To provide, coordinate, and manage your services and appointments.
• Communication: To communicate with you about your services, requests, scheduling and other specifics to enhance your experience.
• Website Improvement: To analyze website traffic and improve user experience.
• Legal Compliance: To comply with applicable laws and regulations.
• Data Encryption: We use encryption to protect sensitive data during transmission and storage.
• Access Controls: We restrict access to your information to authorized personnel only.
• Regular Security Assessments: We conduct regular security assessments to identify and mitigate potential vulnerabilities.
When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.
An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.
If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.
If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.
We will not share your personal information with third parties except as follows:
• Business Associates: We may share your information with business associates who assist us in providing services, such as cleaning technicians and/or additional office staff. These entities are required to comply with applicable privacy laws.
• Legal Requirements: We may disclose your information as required by law or legal process.
• If you request a password reset, your IP address will be included in the reset email.
If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.
For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
• Access: You can request access to your personal information or visit your Customer Portal at {PORTAL LINK HERE}
• Rectification: You can request correction of inaccurate or incomplete information.
• Erasure: You can request deletion of your personal information, subject to certain exceptions.
Visitor comments may be checked through an automated spam detection service.
If you have any questions or concerns about this Privacy Policy or your privacy rights, please contact us at:
EPIC CLEANING PROS LLC
12545 Farm Hill Drive
Huntley, IL 60142
(847) 238-2088
joeb@epiccleaningpros.com
https://epiccleaningpros.com/
We offer the option to receive service appointment reminders and other company-related communications via SMS message. This is an optional service and is not required for treatment or care at EPIC CLEANING PROS LLC. You can opt in or out of receiving SMS messages at any time by:
• Visiting your Customer Portal at {PORTAL LINK HERE}
• Calling or Texting our office at {NUMBERHERE}
Note: This Privacy Policy is subject to change. We encourage you to review it periodically for updates.
2024 © Epic Cleaning Pros LLC, All Rights Reserved
